Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.
- wikipedia
Service Design is an emerging field focused on the creation of well thought experiences using a combination of intangible and tangible mediums. It provides numerous benefits to the end user experience when applied to sectors such as retail, banking, trasportation, and healthcare…
- The Copenhagen Institute of Interaction Design
Service design is all about making the service you deliver useful, usable, efficient, effective and desirable.
- UK Design Council
Service design is a design specialism that helps develop and deliver great services. Service design projects improve factors like ease of use, satisfaction, lotalyu and efficiency right across areas such as environments, communications and products – and not forgetting the people who deliver the service.
- Engine Service Design
Service design is a relatively new discipline that asks some fundamental questions: what should the customer experience be like? What should the employee experience be like? How does a company remain true to its brand, to its core business assets and stay relevant to customers?
- The Guardian
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