Showing posts with label Service Design. Show all posts
Showing posts with label Service Design. Show all posts

Tuesday, 21 August 2012

Pop Up Goes the Luxe Hotel

[image] 
the popup hotel
A Pop-Up Hotel site

During a muddy, rainy night in June 2010 at a campsite near the 24 Hours of Le Mans, Robert Breare was on a 20-minute trek to the toilets when he had an epiphany. "I was worried about getting back to camp and finding that someone had stolen half my things," says the English hotelier. "I thought, 'What could be better?' "

When Mr. Breare returned to Surrey, he began working with his partners on a temporary hotel that could pop up for major events. Now, his company, Snoozebox, is just one of the upstarts offering luxury short-term accommodations at seasonal hot spots. Though they differ in style and motivation, they all have one thing in common: They don't stick around for long.

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Snoozebox Limited
Snoozebox at the U.K.'s Silverstone Circuit

The décor at the glamorous camping (glamping) spots created by the Somerset, England-based Pop Up Hotel in the rural countryside differs based on the environment and event. "Some people want to go to the Cayman [Islands] and stay in luxury hotels, but that hotel could be anywhere in the world," says managing director Mark Sorrill. "I set out to make an inclusive hotel, one that absorbs the local environment, culture, flora, fauna and architectural style, and thereby allow the guests to have a holiday experience that connects to a place."

At last year's Glastonbury music festival, Pop Up Hotel campers were greeted with a firepit at reception and staff in black-cocktail attire. "When they showed us inside tents, we couldn't believe it," says Graham Gunn, a retired financial planner from Wales, who paid about £1,000 for five nights in one of the canvas tents with his wife Carol. "We came back at 1 a.m. from the [festival] site, covered in mud, to luxuryland. There were lights leading up to the tents; it just looked like a fairy tale."

At next weekend's CarFest, Pop Up Hotel guests will be able to show off their classic cars along a boulevard that leads to a restaurant serving organic meat from the event site, Laverstoke Park Farm. With drinks in hand, guests can mingle and talk cars just yards from the festival entrance. "I want people to be able to smell the racing fuel and hear the cars in the distance," says Mr. Sorrill.

Claus Sendlinger, chief executive of Berlin-based Design Hotels, drew on his experience organizing one-night raves and his staff's background in pop-up shops and restaurants to put together the company's first temporary project in Tulum, Mexico. Mr. Sendlinger says he wanted to develop the Papaya Playa project into a luxury destination without turning the area—known as a beachfront backpacker hangout—into a generic resort. While working on longer-term plans, he decided to use the 85 existing cabanas to create a six-month pop-up that opened last December.

image Design Hotels
Design Hotels's pop-up in Mexico.

Design Hotels is now operating another temporary project next to a popular nightclub in Mykonos, Greece, until October. Many of the same guests who stayed at Papaya Playa have booked rooms, says Mr. Sendlinger. Next month, the company will turn part of the Tulum property into a six-week ashram, complete with a temple-style design, meditation courses and energy healing. Rooms from $312 (£199) a night. "It's for so many people interested in checking out an ashram, but not the Julia Roberts-style of cleaning bathrooms," says Mr. Sendlinger, referencing the movie "Eat Pray Love."

The pop-up concept makes sense for hoteliers in today's capital-constrained times, says Patrick Mayock, editor in chief of HotelNewsNow.com. "The challenge for developers now is: Do I take the risk and build a hotel for two years when demand might not be there?" he says. Pop-up properties provide an alternative. Set up and dismantled in a matter of days, they can provide accommodations during peak seasons without sinking costs into a location's off-season months.

While operators of pop-ups aren't constrained by the time-consuming regulation processes of normal real-estate development, the details involved with handling power, plumbing and even staffing can be a challenge. "I thought coming from conventional development it would be a walk in the park, but it is the opposite," says Mr. Sorrill.

Still, many are already thinking about expansion. Snoozebox is looking at new locations throughout Europe, and Mr. Breare says he has had interest from Brazil, India and Russia. The company is launching a second division to handle requests from government agencies in disaster areas or war zones. Mr. Sorrill, of Pop Up Hotel, says he plans to expand into the Caribbean next year, where the winter high season corresponds with England's off-peak months. "Ultimately, we would like to operate pop-ups year-round," he says. He is also looking into putting up projects in urban tourist environments. "It needs to be in special places—perhaps a forgotten Roman temple that allows people access for a few weeks of the year," he says.

That sort of novelty appeals to younger consumers, who might otherwise look for hotel alternatives such as hostels and campsites, says Karen Friebe, a partner and head of Hospitality & Leisure in Europe and Asia at the law firm DLA Piper UK. "People are looking for new experiences. They want to try something different," she says, and with a pop-up hotel, each stay is unique. Still, Ms. Friebe points out, to be successful, properties must have top-notch amenities. "Who is going to want to stay in an uncomfortable freight container just for the experience? It must have fantastic sheets and a great TV screen," she says.

When David Wilson walked into the Snoozebox container room where he would be staying for five days during an English motor show in June, he says he was impressed by what he found. With rooms starting at £169 a night, "even the loo paper was good quality," says Mr. Wilson, who manages the Bill Shepherd Mustang car dealership in Byfleet, England. "I always notice the toilet paper in a hotel—that is how you can tell if it is good."

Source: http://online.wsj.com/article/SB10000872396390443537404577581174203522682.html?mod=WSJ_RealEstate_LeftTopNews

Tuesday, 14 August 2012

IBM Smarter Commerce / Oracle EX

'Smart Commerce' is a new CRM strategy from IBM, and in this structure the customer is the centre of every operation including Buy, Market, Sell and Service.

It all starts with the customer
In business, this has always been true. But now a new breed of customer is dictating a new set of terms in the dynamic between buyers and sellers.

Customers approach a sale empowered by technology and transparency, with more extensive information from more sources than ever before. They expect to engage with companies when and how they want, in person, online and on the go. And they want these methods to tie together seamlessly.

The smarter commerce opportunity
Smarter commerce (PDF, 816KB) recognizes that the sale is just one aspect of the experience. As with traditional commerce, the customer is at the center of all operations. Smarter commerce turns customer insight into action, enabling new business processes that help companies buy, market, sell and service their products and services.

More info: http://www.ibm.com/smarterplanet/us/en/smarter_commerce/overview/index.html

Oracle concentrates on customer's overall experience from end to end.

Welcome to the age of the customer
An era where customers call the shots and success will be based on how well companies can rise to meet their demands and expectations. Customers have many choices today. So it is critical to make their experiences as simple, consistent, and relevant as possible as they move throughout the customer lifecycle, from buying to owning—and back again. By delivering exceptional customer experiences, companies can acquire new customers, retain more customers, and improve efficiency.

More info: http://www.oracle.com/us/solutions/customer-experience/overview/index.html
http://news.inews24.com/php/news_view.php?g_serial=681559&g_menu=020200&rrf=nv

Friday, 8 June 2012

Luxury hotel furniture sourced and made available to tourists

Discover & Deliver hunts down the accessories adorning rooms in some of the world’s most luxury hotels and delivers them to customers’ doors.

We recently saw PleaseBringMe.com offer a way for tourists to contribute to the community they are visiting by delivering products from abroad as they travel. Now travellers can take something back from their experience with Discover & Deliver, a site which hunts down the sources of accessories adorning rooms in some of the world’s luxury hotels and delivers them to customers’ doors.

Based in the UK, the site was conceived by founder Isabel Rutland after a stay in the Greenwich in New York, which is famous for its perfectionist interior design. Rutland decided she wanted to make it easier for people to replicate the high standard of hotel decoration in their own homes and set up Discover & Deliver to fulfil those needs. Tourists who have spotted a piece of furniture, crockery or cutlery they like while staying in a hotel can take a photo of the object and send it into the site, whose team of researchers aim to find the exact object, or failing that something very similar in terms of style and quality. This service costs GBP 25, which is reimbursable upon purchase. Each item can be bought through Design & Discover, which offers free international delivery of the objects to UK, Europe and US. Travelers who have purchased something too sizeable to take home can also benefit from the delivery service, although a fee is then charged. The site features a webshop which contains some of the interior design team’s favorite spottings from hotels worldwide, photographed both on their own and in their original location, which acts as a recommendation bank for those who want to add luxury to their home but don’t know where to start.

Discover & Deliver turns some of the most admired hotels in the world into interior design showrooms, with the added benefit that tourists can try before they buy. Could this concept work in your industry?

More info: http://www.springwise.com/tourism_travel/luxury-hotel-furniture-sourced-tourists/

3D Food Printer: the next business

This 3D printer makes edible food - CNN Money

NEW YORK (CNNMoney) -- A 3D food printer sounds like something out of Star Trek, but it's not out of this world. It's up and running at the French Culinary Institute in Manhattan -- and in five years, it could be in your home.

As part of a project at Cornell University, a group of scientists and students built a 3D printer and began testing it out with food. The device attaches to a computer, which works as the "brain" behind the technology.

It doesn't look like a traditional printer; it's more like an industrial fabrication machine. Users load up the printer's syringes with raw food -- anything with a liquid consistency, like soft chocolate, will work. The ingredient-filled syringes will then "print" icing on a cupcake. Or it'll print something more novel (i.e., terrifying) -- like domes of turkey on a cutting board.

"You hand [the computer] three bits of info: a shape that you want, a description of how that shape can be made, and a description of how that material that you want to print with works," says Jeff Lipton, a Cornell grad student working on the project. Lipton is pursuing a Ph.D. in mechanical engineering.

The project came out of Cornell's Fab@Home venture, headed up by associate professor Hod Lipson. Started in 2005, the project aims to create do-it-yourself versions of machines that can manufacture custom objects on-demand. The group started experimenting with food fabrication in 2007.

Lipton thinks food printing will be "the killer app" of 3D printing. Just like video games fueled demand for personal computers 30 years ago, he thinks the lure of feeding Grandma's cookie recipe into a printer will help personal fabricators expand beyond the geek crowd.

"It's really going to be the next phase of the digital revolution," he says.


David Arnold, director of culinary technology at the French Culinary Institute, has been testing out the technology since October 2009. He loves the experimentation it makes possible.

"One of the main things I hope this machine will let us do is create new textures that we couldn't get otherwise," he says. "This is the first time I've really seen this happen."

That could draw in chefs and restaurateurs. But Arnold also thinks a 3D food printer will have mass appeal.
"This would be a slam dunk for cookies at holiday time," he says. "Anything that requires a high level of precision that people don't usually have with their hands, in terms of making icing or decorations, this thing can perform amazingly well."

Because it's an academic project, the 3D food printer isn't commercially available -- yet. The Fab@Home project has the blueprints for free online, and dedicated hobbyists can use them to build their own. One retailer, nextfabstore.com, offers an assembled version for sale -- starting at a mere $3,300.

Entrepreneur Jamil Yosefzai plans to be on the forefront of commercializing the technology. His New York City-based startup, Essential Dynamics, is working on a version that can be sold to the first wave potential customers: pastry chefs and tech early adopters.

Yosefzai thinks his version of the printer will kinetically retail for around $1,000, but he expects that price tag to eventually fall to $700 or so. And he predicts that the technology could become a household staple within a decade.

"It comes down to comfort level, and that will expand as the [technology] goes more and more into schools and everywhere else," he says. "Sort of like computers -- the kids picked it up first, then the parents picked it up, and once everybody has an acclimation to it, they'll be printing left and right."

Source: http://money.cnn.com/2011/01/24/technology/3D_food_printer/index.htm

Speculations On 3D Printing



Yesterday I speculated about the potential of 3D printers as future consumer products, as well as its possible societal and economic consequences. in the world of food we can find the same developments. Think of the interesting project of the researchers and futurists at Philips to explore the future possibilities of a Food Printer. The Food Printer is the result of an experimental investigation which is a part of Philips’ Diagnostic Kitchen program. It’s an effort to take a provocative and unconventional look at areas that could have a profound effect on the way we eat and source our food 15-20 years from now.


“The Food Printer has been inspired by the so-called ‘molecular gastronomists.’ These chefs deconstruct food and then reassemble it in completely different ways, so for instance you could be served carrot as foam or parmesan cheese as a strand of spaghetti. “We wanted to examine how you could take this idea further in the domestic environment” says van Heerden. This led to the concept of a Food printer, which would essentially accept various edible ingredients and then combine and ‘print’ them in the desired shape and consistency, in much the same way as stereolithographic printers create 3-D representations of product concepts. The nutritional value and relevance of what was being ‘printed’ could also be adjusted based on input from the diagnostic kitchen’s nutrition monitor.”

Sunday, 3 June 2012

Homeplus Tesco Virtual Store

Design Museum - Design of the Year 2012

The Homeplus virtual store in an innovative shopping experience is an underground station that allows commuters to shop for food on their way to or from work. In August 2911, Homeplus, the South Korean division of the UK-based retailer Tesco, opened the first virtual store in an underground station in the capital Seoul. From large illuminated billboard displays that mimic supermarket shelves, customers are able to select their purchases by scanning barcodes with their smartphone and using a mobile app.

Once customer's hopping is complete, their 'digital trolley; is sent and the products are delivered to their home that same day. Aimed to help busy people by providing a quick and more convenient method of shopping, the initial trial at one Seoul underground station will be expanded to other stations.


Korea’s Tesco reinvents grocery shopping with QR-code “stores”

There’s just no time to make a trip to the grocery store some weeks. Tesco Home Plus is a supermarket chain in Korea that’s vying to be rated No. 1, and leave its second place spot to E-Mart, its main competitor. E-Mart has a greater number of stores than Tesco, but the company is determined to become the No. 1 grocery chain without increasing the number of stores. How does it plan to do this? Why, with the use of a smartphone, of course.

According to Tesco, Koreans are the second hardest working people in the world, and time is literally money. Taking an hour a week for grocery shopping can be a real drag, so the company devised a way to have the store come to the people. Tesco set up virtual grocery stores in locations like subway/metro stations so that people can literally do their grocery shopping while waiting for the train.

The walls are plastered with posters that resemble the aisles and shelves of a supermarket. They’re lined from top to bottom with the products you’d normally see while grocery shopping. The only difference is that you can’t just grab the product and check out. The groceries each have a QR code which the shopper scans with a smartphone camera and adds to a shopping list. When the shopper has scanned all the codes for all the groceries needed, he pays using his phone and the groceries are then delivered to his home.




QR-code-based shopping allows the customer to shop at more locations, many of which are more convenient than making a trip to the grocery store. A big advantage of getting your groceries delivered right to your door is that in major cities where driving isn’t really an option, people are left lugging heavy bags on the train and up a couple of flights of stairs before they reach their door.

A nitpicky gripe to this way of shopping is that checking out the product’s information will be impossible. More specifically, the shopper won’t be able to turn the product around to see the nutritional facts. As far as I can tell, there’s no way to look at this in the store displays. There may be an option available once you scan your QR code, but otherwise, people will literally be buying food based on a photo. You also don’t get to choose what produce you buy, which is a nice part about shopping in a store. Do you like your bananas a little more un-ripened than ripe? You’ll get whatever the store decides to deliver, meaning you can’t pick and choose the exact product that you want. A small price to pay for convenience we suppose.

This isn’t the first case of ordering groceries to be delivered to your home, but it’s unique since you’re not just sitting in your home clicking on a website. The customer actually gets to stroll down the “aisle” while waiting for a train to arrive and visually make their choices.

Source: http://www.geek.com/articles/mobile/koreas-tesco-reinvents-grocery-shopping-with-qr-code-stores-20110628/

Monday, 28 May 2012

SMALL DEMONS

"Did you understand the book 100 percent completely?"
If you did not, search more about the book on SMALL DEMONS.

It all begins here. Suppose someone took every meaningful detail from all the books you love. Every song mentioned, every person, every food or place or movie title. And what if they did that for all the books everyone else loves, too. The ones you’ve never heard of. Suddenly you’ve got a whole world of seemingly random people, places and things, all gathered in one place.

Together they create something vast, wonderful and entirely new. A Storyverse. A place where details touch, overlap and lead you further. To new music to listen to. New movies to watch. Places to visit. People to know. And of course, new books to read. Getting started is simple. Just choose a book. See where it takes you.

More info: http://www.smalldemons.com/

Saturday, 21 April 2012

Unit 2: Wedding Journey

Customer journey map

A customer journey map provides a vivid structured visualisation of a service user's experience. The touchpoints where users interact with the service are often used in order to construct a "journey" - an engaging story based upon their experience. This story details their service interactions and accompanying emotions in a highly accessible manner... Customer journey map: a high-level overview of the factors influencing user experience, constructed from the user’s perspective.

Source: Stickdorn and Schneider, This is Service Design Thinking